PC Issue Troubleshooting Guide - Legendary Gaming

PC Issue Troubleshooting Guide

Troubleshooting Guide for Desktop PC Issues

Troubleshooting computer issues can be a daunting task, but a systematic approach can often help identify and resolve problems efficiently. Follow this step-by-step guide to troubleshoot common desktop PC issues:

1. Power Issues:

  • Check Power Connections:
    • Ensure the power cable is securely connected to both the power outlet and the PC.
    • Verify the power supply switch is turned on.
    • Ensure all cables inside the PC are connected
  • Try a Different Outlet:
    • Plug the PC into a different power outlet to eliminate potential issues with the current outlet.
  • Inspect Power Supply Unit (PSU):
    • Listen for any unusual noises from the PSU. A silent or clicking PSU might indicate a problem.

2. Display Issues:

  • Check Monitor Connections:
    • Verify that the monitor cables (VGA, HDMI, DisplayPort, etc.) are properly connected to both the PC and the monitor.
    • If your PC has a graphics card, ensure the monitor cable is plugged into the video card port and not the motherboard. (Video card ports are below the motherboard IO panel, and are in a horizontal orientation instead of vertical).
    • Test with a different monitor or cable to identify if the issue lies with the display components.
    • Ensure the monitor is powered on
  • Check Graphics Card:
    • Re-seat the graphics card in its slot.
    • Ensure the GPU drivers are up-to-date.

3. Boot Problems:

  • Check Boot Order:
    • Access the BIOS/UEFI settings and confirm that the boot order is set correctly (booting from the primary hard drive).
  • Check for External Drives:
    • Disconnect external USB drives or DVDs to ensure they are not causing boot issues.
  • Run Startup Repair:
    • Use Windows Startup Repair or a relevant tool for your operating system to fix boot problems.

4. Performance Issues:

  • Check Task Manager:
    • Open Task Manager to identify any resource-intensive processes or applications.
    • End unnecessary tasks or programs consuming excessive CPU, memory, or disk usage.
  • Update Drivers:
    • Ensure that all device drivers, especially graphics and chipset drivers, are up-to-date.
  • Recent Software: 
    • Uninstall any software or programs that were installed recently that may have caused the drop in performance.
  • Run Antivirus/Malware Scan:
    • Perform a thorough scan for viruses and malware using reputable antivirus software such as Windows Defender.

5. Network Connectivity Issues:

  • Check Network Cables:
    • Ensure that Ethernet or Wi-Fi cables are securely connected.
    • Ensure the WIFI antenna's are installed on the back of the pc (if applicable)
    • Restart the router and modem.
  • Update Network Drivers:
    • Update network adapter drivers through the Device Manager.
    • Run internet speed test (www.google.com - search speed test) you typically want to see at least 10-15mbps or greater download speed.

6. Hardware Failures:

  • Run Diagnostic Tools:
    • Use built-in diagnostic tools (e.g., Windows Memory Diagnostic) to check for hardware issues.
  • Test RAM:
    • If possible, remove and reseat RAM modules. Alternatively, run a memtest to identify memory issues.
  • Check Hard Drive Health:
    • Use tools like CrystalDiskInfo or CHKDSK to check the health of your hard drive.
  • Visually inspect PC components: 
    • Visually inspect internal PC components for blown capacitors on the motherboard, loose components or cables, burning smells or marks, melting plastic etc.

7. Software Issues:

  • Run Antivirus/Malware Scan:
    • Perform a thorough scan for viruses and malware using reputable antivirus software such as Windows Defender.
  • Check for System Updates:
    • Ensure your operating system and all software are up-to-date using Windows Updates.
  • Update Drivers:
    • Ensure that all device drivers, especially graphics and chipset drivers, are up-to-date.
  • Uninstall/Reinstall Programs: 
    • Uninstall or reinstall any software or programs you are having issues with.

8. Unusual Noises:

  • Check Cooling System:
    • Ensure fans are working properly. Unusual noises could indicate a failing fan.
    • Ensure no cables, tubes, or other components are coming in contact with a fan.
    • Clean dust from vents and heat sinks using compressed air.
  • Check Power Supply: 
    • Inspect power supply for any apparent issues with the fan or clicking and buzzing noises.

9. Random Crashes or Freezes:

  • Check Temperature:
    • Monitor CPU and GPU temperatures using tools like HWMonitor.
    • Overheating can cause crashes or freezes.
  • Update Operating System:
    • Ensure your operating system is updated with the latest patches and security updates.
  • Update or Roll Back Drivers: 
    • Update system drivers or roll them back to the last version to identify any driver issues causing crashes, bluescreens, or freezing.
  • Run Antivirus/Malware Scan: 
    • Perform a thorough scan for viruses and malware using reputable antivirus software such as Windows Defender.

10. Seek Professional Help:

  • If the issue persists after performing these steps, it may be time to seek professional assistance. Contact support@legendarygaming.io or use a social media messenger to get in contact with Legendary Gaming for assistance. 

Remember to back up important data regularly to avoid data loss during troubleshooting. Always handle hardware components with care, and if you are unsure about any step, seek professional help to avoid causing further damage.

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